Certain applications and websites naturally require less input (mouse/keyboard) while they're in use. Examples of this are Video and VOIP apps like Skype, Zoom, and Google Hangouts.
As long as these apps and website are 'active' it's a natural use-case for someone not to be having constant mouse or keyboard input, which will trigger idle time unless this setting is enabled.
To set applications as 'Always Active':
Go to 'Teams' -> 'Review Usage'
Find the app or website that you would like to mark
Toggle on 'Always Active'.
When using the 'Always Active' setting, it's important to remember that this only applies when the website/app you set as 'Always Active' is actively in focus.
GoToMeeting (Set to Always Active) is opened by an employee.
During the meeting, they open another app or website.
As long as that other app/site is in focus, then this is what Workpuls will be recording.
This means that productivity (or going idle) will be based on the other app, not GoToMeeting which is now running in the background.