Idle time represents amount of time employee was not actively working on a computer. By default, Workpuls is set to recognize and track Idle time after two minutes of constant inactivity.
Example: If user stops using their computer at, let's say, 4:OO PM, and at 4:02 they still haven't made any mouse clicks, mouse movements and/or keyboard clicks until 4:20 when they continue actively working on their computer - Workpuls will detect Idle time at 4:02 resulting in showing employee as Idle for 20 minutes, from 4:00 until first next keyboard/mouse click or movement, 4:20 in this example.
Setting up or changing Idle time is quite easy.
Choose "Settings"on the sidebar and click on Tracking Settings to go to shared settings screen;
Click on three dots button on the far right for settings group you wish to edit Idle time for;
Under Tracking Time section choose the interval you wish Workpuls to start recording time as Idle. You can set it to 30 seconds, 1, 2, 3, 5 or 10 minutes;
Save changes by clicking on save button in the upper right corner.
Note: Idle time, when observed in real time on the time sheets, is subject to a short sync delays in some scenarios. Especially when there is slower or interrupted internet connection. As a result Idle time might seem higher at a given moment. The sync usually doesn't last long but it depends on the severity of network difficulties users might be experiencing.