Technical / Troubleshooting

System Requirements and Settings. Troubleshooting Issues.

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17 articles in this collection
Written by Uros Maksimovic and Ryan Fyfe
Technical Troubleshooting

Computer slowdown Troubleshooting

What to do if your computer slows down and you suspect it might have to do something with Workpuls
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Written by Uros Maksimovic
Updated yesterday

Whitelist Workpuls in Antivirus software

Create an exception or exclusion for Workpuls if you have an active Antivirus software
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Written by Uros Maksimovic
Updated over a week ago

Can't see my Workpuls web page

If you ever experience blank page or a loading screen when accessing Workpuls, one of the steps would be to clear browser's local storage
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Written by Uros Maksimovic
Updated this week

Individual websites visited are not being listed [Firefox]

Which Firefox setting to adjust to allow specific websites visited to be recorded and listed by Workpuls
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Written by Uros Maksimovic
Updated over a week ago

Troubleshooting Workpuls Error Messages

Understanding what different error messages mean in Workpuls and how to troubleshoot/resolve them.
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Written by Ryan Fyfe
Updated over a week ago

Company Computers don't appear after installation [Firewall]

Ensure that access to Workpuls is enabled in your firewall settings.
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Written by Ryan Fyfe
Updated over a week ago

How to Upgrade Workpuls Software [Company Computers]

Full guide for how to update the Workpuls installation file on your devices.
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Written by Uros Maksimovic
Updated over a week ago

Version checking guide [Windows]

How to check your Workpuls app version on Windows OS
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Written by Uros Maksimovic
Updated over a week ago

Workpuls Application Doesn't Start [Windows 7]

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Written by Ryan Fyfe
Updated over a week ago

Version checking guide [macOS]

How to check your Workpuls app version on macOS systems
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Written by Uros Maksimovic
Updated over a week ago

Detailed Apps and Websites Usage Data Missing [macOS]

Here is what to do if you are not seeing which websites your employees are visiting during working hours
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Written by Uros Maksimovic
Updated over a week ago

Screenshots not being captured [macOS]

How to give Workpuls permission to take screenshots on macOS Catalina
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Written by Uros Maksimovic
Updated over a week ago