Technical / Troubleshooting
System Requirements and Settings. Troubleshooting Issues.
19 articles in this collection
Written by Uros Maksimovic and Ryan Fyfe
Written by Uros Maksimovic and Ryan Fyfe
Technical Requirements
Supported Browsers
List of supported browsers and steps for enabling one of them as a default browser on your machine
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Using Workpuls with remote servers
This article explains most common practices of deploying and using Workpuls with RDS / RDP, and any other remote session or virtualization
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Minimum System & Network Requirements
OS requirements, application footprint, bandwidth consumption and supported browsers
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Permissions and Settings Requirements [macOS]
Device user's privacy permissions and system settings that are needed by Workpuls
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Technical Troubleshooting
Screenshots Not Appearing [Troubleshooting Guide]
Basic steps to troubleshoot issues related to screenshots function
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Computer slowdown Troubleshooting
What to do if your computer slows down and you suspect it might have to do something with Workpuls
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Whitelist Workpuls in Antivirus software
Create an exception or exclusion for Workpuls if you have an active Antivirus software
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Web browser troubleshooting
When page is stuck on loading screen when accessing Workpuls, dashboard is blank or have some data missing, which might be browser related
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Individual websites visited are not being listed [Firefox]
Which Firefox setting to adjust to allow specific websites visited to be recorded and listed by Workpuls
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Troubleshooting Workpuls Error Messages
Understanding what different error messages mean in Workpuls and how to troubleshoot/resolve them.
Written by Ryan Fyfe
Updated yesterday
Updated yesterday
Company Computers don't appear after installation [Firewall]
Ensure that access to Workpuls is enabled in your firewall settings.
Written by Ryan Fyfe
Updated yesterday
Updated yesterday
How to Upgrade Workpuls Software [Company Computers]
Full guide for how to update the Workpuls installation file on your devices.
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Version checking guide [Windows]
How to check your Workpuls app version on Windows OS
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Workpuls Application Doesn't Start [Windows 7]
Written by Ryan Fyfe
Updated yesterday
Updated yesterday
Version checking guide [macOS]
How to check your Workpuls app version on macOS systems
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Detailed Apps and Websites Usage Data Missing [macOS]
Here is what to do if you are not seeing which websites your employees are visiting during working hours
Written by Uros Maksimovic
Updated yesterday
Updated yesterday
Screenshots not being captured [macOS]
How to give Workpuls permission to take screenshots on macOS Catalina
Written by Uros Maksimovic
Updated yesterday
Updated yesterday