Technical / Troubleshooting

How to Uninstall Workpuls

Steps for Uninstalling/Deleting Workpuls from a personal or company device

Written by Ryan Fyfe
Updated over a week ago

Supported Browsers

List of supported browsers and steps for enabling one of them as a default browser on your machine

Written by Uros Maksimovic
Updated over a week ago

Minimum System & Network Requirements

OS requirements, application footprint, bandwidth consumption and supported browsers

Written by Uros Maksimovic
Updated over a week ago

Permissions and Settings Requirements [macOS]

Device user's privacy permissions and system settings that are needed by Workpuls

Written by Uros Maksimovic
Updated over a week ago

Screenshots Not Appearing [Troubleshooting Guide]

Basic steps to troubleshoot issues related to screenshots function

Written by Uros Maksimovic
Updated over a week ago

Computer slowdown Troubleshooting

What to do if your computer slows down and you suspect it might have to do something with Workpuls

Written by Uros Maksimovic
Updated over a week ago

Whitelist Workpuls in Antivirus software

Create an exception or exclusion for Workpuls if you have an active Antivirus software

Written by Uros Maksimovic
Updated over a week ago

Can't see my Workpuls web page

If you ever experience blank page or a loading screen when accessing Workpuls, one of the steps would be to clear browser's local storage

Written by Uros Maksimovic
Updated over a week ago

Individual websites visited are not being listed [Firefox]

Which Firefox setting to adjust to allow specific websites visited to be recorded and listed by Workpuls

Written by Uros Maksimovic
Updated over a week ago

Troubleshooting Workpuls Error Messages

Understanding what different error messages mean in Workpuls and how to troubleshoot/resolve them.

Written by Ryan Fyfe
Updated over a week ago

Company Computers don't appear after installation [Firewall]

Ensure that access to Workpuls is enabled in your firewall settings.

Written by Ryan Fyfe
Updated over a week ago

How to Upgrade Workpuls Software [Company Computers]

Full guide for how to update the Workpuls installation file on your devices.

Written by Uros Maksimovic
Updated over a week ago

Version checking guide [Windows]

How to check your Workpuls app version on Windows OS

Written by Uros Maksimovic
Updated over a week ago

Workpuls Application Doesn't Start [Windows 7]

Written by Ryan Fyfe
Updated over a week ago

Version checking guide [macOS]

How to check your Workpuls app version on macOS systems

Written by Uros Maksimovic
Updated over a week ago

Detailed Apps and Websites Usage Data Missing [macOS]

Here is what to do if you are not seeing which websites your employees are visiting during working hours

Written by Uros Maksimovic
Updated over a week ago

Screenshots not being captured [macOS]

How to give Workpuls permission to take screenshots on macOS Catalina

Written by Uros Maksimovic
Updated over a week ago

API collections [Postman]

How to get API collections and authorization for accessing them with Postman

Written by Uros Maksimovic
Updated over a week ago