Technical / Troubleshooting

Supported Browsers

List of supported browsers and steps for enabling one of them as a default browser on your machine

Written by Uros Maksimovic
Updated over a week ago

Using Workpuls with remote servers

This article explains most common practices of deploying and using Workpuls with RDS / RDP, and any other remote session or virtualization

Written by Uros Maksimovic
Updated over a week ago

Minimum System & Network Requirements

OS requirements, application footprint, bandwidth consumption and supported browsers

Written by Uros Maksimovic
Updated over a week ago

Permissions and Settings Requirements [macOS]

Device user's privacy permissions and system settings that are needed by Workpuls

Written by Uros Maksimovic
Updated over a week ago

Screenshots Not Appearing [Troubleshooting Guide]

Basic steps to troubleshoot issues related to screenshots function

Written by Uros Maksimovic
Updated over a week ago

Computer slowdown Troubleshooting

What to do if your computer slows down and you suspect it might have to do something with Workpuls

Written by Uros Maksimovic
Updated over a week ago

Whitelist Workpuls in Antivirus software

Create an exception or exclusion for Workpuls if you have an active Antivirus software

Written by Uros Maksimovic
Updated over a week ago

Web browser troubleshooting

When page is stuck on loading screen when accessing Workpuls, dashboard is blank or have some data missing, which might be browser related

Written by Uros Maksimovic
Updated over a week ago

Individual websites visited are not being listed [Firefox]

Which Firefox setting to adjust to allow specific websites visited to be recorded and listed by Workpuls

Written by Uros Maksimovic
Updated over a week ago

Troubleshooting Workpuls Error Messages

Understanding what different error messages mean in Workpuls and how to troubleshoot/resolve them.

Written by Ryan Fyfe
Updated over a week ago

Company Computers don't appear after installation [Firewall]

Ensure that access to Workpuls is enabled in your firewall settings.

Written by Ryan Fyfe
Updated over a week ago

How to Upgrade Workpuls Software [Company Computers]

Full guide for how to update the Workpuls installation file on your devices.

Written by Uros Maksimovic
Updated over a week ago

Version checking guide [Windows]

How to check your Workpuls app version on Windows OS

Written by Uros Maksimovic
Updated over a week ago

Workpuls Application Doesn't Start [Windows 7]

Written by Ryan Fyfe
Updated over a week ago

Version checking guide [macOS]

How to check your Workpuls app version on macOS systems

Written by Uros Maksimovic
Updated over a week ago

Detailed Apps and Websites Usage Data Missing [macOS]

Here is what to do if you are not seeing which websites your employees are visiting during working hours

Written by Uros Maksimovic
Updated over a week ago

Screenshots not being captured [macOS]

How to give Workpuls permission to take screenshots on macOS Catalina

Written by Uros Maksimovic
Updated over a week ago

API collections [Postman]

How to get API collections and authorization for accessing them with Postman

Written by Uros Maksimovic
Updated over a week ago

How to Uninstall Workpuls

Steps for Uninstalling/Deleting Workpuls from a personal or company device

Written by Ryan Fyfe
Updated over a week ago