After activating 2FA (Two Factor Authentication) process in Insightful settings, users receive a unique recovery code, and they are advised to securely store in case they lose access to their account or cannot get the security code from the Authenticator app.
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If a user cannot find their recovery code and are hence unable to deactivate 2FA and/or use Insightful account, its best if they advise their organization's Admin to contact Insightful support via support@insightful.io with any available document attached that can serve as proof of the user's identity so we can assist further.